June 6th, 2016
It’s come to our attention that a small number of you have found problems with your convention T-Shirts this year. These were supplied as part of the sponsor packages, and were also available to purchase in the Dealer’s Den from the convention store.
The fault appears to be an issue with the shirt fraying and a hole opening up around the area of Brok’s paws on the T-Shirt print.
At the present time, we are working closely with our shirt manufacturer, but it would help us to understand the scale of the problem. That’s why we need to ask for your help.
If you have a T-shirt that has a problem, please take a photograph that clearly shows the fault, and email it to email@example.com. (it may help to show the fault more clearly by putting something of a different colour under the fabric for contrast, such as a piece of paper, card, or even just your hand).
Please include the following details;
- Your badge number
- Your name
- T-Shirt Size
- Whether the fault occurred as a result of washing the shirt (or not).
If you have not already done so, please open, check, and wash your T-Shirt. This will help identify any defects. These can then be emailed to us as outlined above.
We are extremely sorry that this has occurred, and we hope to rectify the problem as soon as possible. As soon as we have a clear plan to put this right, we will post again with more details.